Returns and Refunds
We hold our products to the highest standards in the industry: our own. If part of your order is incorrect, damaged or missing, or if you aren’t completely satisfied with your purchase within 30 days, we’ll send you a free, prepaid label so you can box it up and send it back for a full refund.
If you start on a project and change your mind, that’s okay, too. We accept returns that are used or missing the original packaging. We’ll issue your refund once we receive and process your return.
We’re always working to create better products for our customers, so if you have any feedback, comments, complaints or questions, feel free to let us know. We’d love to hear from you.
While we don’t offer exchanges, you can simply return your product for a full refund, then complete another purchase.
To cancel an order, contact us as soon as possible at firstname.lastname@example.org or call 1-707-343-8416. We may not be able to cancel your order prior to shipping, so you may still need to return it using the email or phone number above. We will send you a prepaid shipping label via email to complete your return. We’ll issue your refund once we receive and process your return.