Directions Quilt Kit

After decades of quilting and designing, we have high standards for
everything we create. To make sure our designs really pop, we use the highest
quality method for dyeing quilting fabric: screenprinting. This also prevents
colors from fading, running together, or bleeding. 

Where is your fabric manufactured?

We design all of our fabrics in-house in San Francisco. Then, we partner
with the top fabric manufacturers in Japan and South Korea to source each
design. These are the same manufacturers used by the biggest names in fabric.
This includes all of our fabrics, both by the yard, and in our ready to sew
precut quilt kits.

What kind of material is our fabric?

To bring our unique designs to life, we sought out the highest quality
quilting fabric in the world: premium, soft-touch quilting cotton, made by the
manufacturers trusted by the world’s leading fabric companies. All of our
fabrics are 100% cotton with 144 thread count. They’re also easy to sew and
better at absorbing color. 

Contact Us 

If you…

• Have a question before you order
• Want to talk about your purchase
• Would like to set up a return
• Just want to get to know us a little better

Call us 1-707-343-8416 or email us at help@thequiltkitco.com. We’re (pretty much) always available to chat about all things quilting. We’d be happy to help you with anything you’d like to know before or after your purchase to make sure you get exactly what you’re looking for.

Hours:

9am–5pm PST, Monday–Friday (Fair warning: we may sneak out early now and then.) Closed on Major Holidays.

We're based 9.8 miles north of San Francisco! We'd love to have you visit
our design studio, but the moment, we're closed to the public.

Orders over $95 ship free to customers within in the United States.

Shipping to the United States

All orders ship via USPS Priority Mail (1–4 days) from our office just north of San Francisco, CA. We do not ship on Saturday, Sunday or major holidays. All packages we ship are fully insured.

Shipping to the United States is $6.95 for all orders up to $95. Orders over $95 ship free.

We ship to all 50 states, but we are unable to ship to US military/diplomatic addresses (APO, FPO, DPO).

We will let you know your expected delivery date at checkout and will ship your order within 1 business day. We also provide a tracking number and order number in your email receipt.

Cancellations

Once an order is placed, we cannot make changes prior to shipping. If you notice the mistake right away, please send us an email at returns@thequiltkitco.com or give us a call at 1-707-343-8416. to see if a modification can be made. If not, we make it easy to cancel, return and refund your order at any time. Just head to our Returns, Refunds & Exchanges page to start your return. 

Returns 

To return a Quilt Kit Co. product, send us an email to returns@thequiltkitco.com or give us a call at 1-707-343-8416.

We hold our products to the highest standards in the industry: our own. If part of your order is incorrect, damaged or missing, or if you aren’t completely satisfied with your purchase within 30 days, we’ll send you a free, prepaid label so you can box it up and send it back for a full refund.

If you start on a project and change your mind, that’s okay, too. We accept returns that are used or missing the original packaging. We’ll issue your refund once we receive and process your return.

We’re always working to create better products for our customers, so if you have any feedback, comments, complaints or questions, feel free to let us know. We’d love to hear from you.

Exchanges

While we don’t offer exchanges, you can simply return your product for a full refund, then complete another purchase.

Cancellation

To cancel an order, contact us as soon as possible at returns@thequiltkitco.com or call 1-707-343-8416. We may not be able to cancel your order prior to shipping, so you may still need to return it using the email or phone number above. We will send you a prepaid shipping label via email to complete your return. We’ll issue your refund once we receive and process your return.

To cancel an order, contact us as soon as possible at returns@thequiltkitco.com. We
may not be able to cancel your order prior to shipping, so you may still need
to return it using ourReturns, Refunds & Exchanges page. We will send you a
prepaid shipping label via email to complete your return. We’ll issue your
refund once we receive and process your return.

We currently accept Mastercard, Visa, American Express, Discover, and PayPal, All payments made on our site are secured with industry-leading 128-bit
encryption keys. We do not store or sell any customer payment information.