Frequently Asked Questions
Quilting can be complicated, but we’re here to help. Check out our most common questions below, or reach us by email or phone if your question isn’t answered here. For customer service, email us at help@thequiltkitco.com
Quilt Kits
How is a ready-to-sew quilt kit different from a precut quilt kit?
Quilt kits save you a little bit of time. They come with all the fabrics you need for a quilt design in one place, typically cut straight off a bolt of fabric. You’ll need to cut each fabric section into the actual shape you need for your quilt.
The Quilt Kit Co's ready-to-sew precut quilt kits take things a huge step further: no cutting at all. Each piece arrives in the exact size you need for your quilt. With our kits, you can start sewing pieces right out of the box.
How are the shapes cut for a ready-to-sew quilt kit?
We cut each fabric piece to millimeter precision with a one-of-a-kind cutting machine at our office in San Francisco. This allows us to consistently produce identical shapes in each kit. No matter which design you order, the pieces are made to fit together perfectly.
What kinds of quilt kits do you make?
In addition to our ready-to-sew precut quilt kits we also offer regular quilt kits which require you to cut all of the pieces for your quilt. Each kind of quilt kit is available in a wide variety of colorful patterns we design 100% in-house.
What’s included in a quilt kit?
All of our quilt kits include the quilt top, binding, and a printed pattern. We also offer backing, sold separately.
Fabrics
Is your fabric screenprinted or digitally printed?
After decades of quilting and designing, we have high standards for everything we create. To make sure our designs really pop, we use the highest quality method for dyeing quilting fabric: screenprinting. This also prevents colors from fading, running together, or bleeding.
Where is your fabric manufactured?
We design all of our fabrics in-house in San Francisco. Then, we partner with the top fabric manufacturers in Japan and South Korea to source each design. These are the same manufacturers used by the biggest names in fabric. This includes all of our fabrics, both by the yard, and in our ready to sew precut quilt kits.
What kind of material is our fabric?
To bring our unique designs to life, we sought out the highest quality quilting fabric in the world: premium, soft-touch quilting cotton, made by the manufacturers trusted by the world’s leading fabric companies. All of our fabrics are 100% cotton with 144 thread count. They’re also easy to sew and better at absorbing color.
About The Company
Do you offer pre-orders, subscriptions or a catalog?
We do not have a mailed catalog, but you can subscribe to our email newsletter to be the first to hear about our products and promotions. All of the products we currently have available can be found here on our site.
We do not offer subscriptions, but will regularly release new fabrics, designs and quilt kits every month.
Are our quilt kits sold in any retail stores?
In addition to selling directly to customers we also wholesale our products to local quilt stores.
If you typically buy fabric in person, we also offer a generous 90-day, 100% satisfaction guarantee for every product on our site. If for any reason our fabric isn’t exactly what you expect, you can return it for a full refund.
Do you have a physical store?
The Quilt Kit Co. is an online-only store with a large distribution facility for shipping nationwide. We do not have a traditional brick-and-mortar store.
Do you charge sales tax?
We only charge sales tax to customers located in California.
Shipping
Check out our Shipping page for our complete shipping policy.
Returns and Refund Policy
Check out our Returns, Refunds & Exchanges page for our complete return policy.
Orders and Payments
We currently accept Mastercard, Visa, American Express, Discover, and PayPal, All payments made on our site are secured with industry-leading 128-bit encryption keys. We do not store or sell any customer payment information.
Cancel or Change Order
To cancel an order, contact us as soon as possible at returns@thequiltkitco.com. We may not be able to cancel your order prior to shipping, so you may still need to return it using our Returns, Refunds & Exchanges page. We will send you a prepaid shipping label via email to complete your return. We’ll issue your refund once we receive and process your return.
Our Guarantee
We hold our products to the highest standards in the industry: our own. Every piece of fabric we design is produced exclusively for The Quilt Kit Co., and we manufacture all of our quilt kits 100% in-house. By keeping our design, production, and shipping under one roof, we’re able to deliver consistently high standards and guarantee our craftsmanship.
If all or part of your order arrives incorrect, damaged or missing, or if you aren’t completely satisfied with your purchase within 30 days, we’ll send you a free, prepaid label so you can box it up and send it back for a full refund.